We’re committed to processing and dispatching orders quickly, within 72 hours of them being placed. Once your order has been dispatched, you’ll receive an email notification with the tracking details.

In the dispatch email, you’ll find detailed information for following the progress of your order. Simply use the tracking details provided to locate your parcel via “LOCATE MY ORDER”.

Delivery time varies depending on your location and the product selected. As a general guide, you can check the estimated delivery time here.

We work with international suppliers, which can cause slight delays at certain times of the year, such as over the holiday period.

We’re pleased to let you know that we offer free shipping across our entire site.

We understand that circumstances can change, but our commitment to fast processing means we prepare your order for dispatch as soon as it comes in. That’s why we ask our customers to check their order before completing payment.

If you have any questions or concerns about your order, don’t hesitate to contact our customer service. We’re here to help you as best we can, within the limits of our fast processing system.

If the item or items aren’t right for you, you can always return them within 30 days.

If the tracking information says your order has been delivered but you haven’t received it, you can follow these steps:

Check your delivery location: check the delivery address to make sure it was entered correctly when you ordered. Parcels are sometimes left with a neighbour, at reception or somewhere else on your property.

Look for a delivery notice: check whether the carrier left a delivery notice. Carriers sometimes leave parcels in a safe place or with a building manager if you aren’t available to take the delivery.

Contact customer service: if you still can’t find your parcel after following the steps above, contact our customer service. Give them your order details and the tracking information. We’ll work with you to resolve the issue and make sure you receive your order as quickly as possible.

If you spot a mistake shortly after placing your order, contact our customer service immediately. The sooner you contact us, the better the chance of correcting the address before the order is dispatched.

If your order has already been processed or dispatched, the address can’t be changed through our customer service.

To avoid this kind of problem in future, check your delivery address before completing your order. Make sure all the details, including unit numbers, street names and postcodes, are correct.

You’ll receive an order confirmation by email immediately after placing it. This email contains the order number (at least 6 digits), the order summary and the delivery address.

Order confirmation emails sometimes end up in your junk mail folder by mistake. Check those folders in your inbox to see whether the confirmation email is there.

If you’ve checked your junk mail folder, waited a little while and double-checked your email address but still haven’t received the confirmation, contact our customer service. Give them your order details, including your full name and order number, and they’ll help you check your order status and resend the confirmation email if needed.