Shipping policy

LILY & GRACE SYDNEY

SHIPPING POLICY

Free Shipping

We are proud to offer free shipping on all orders!

Order Processing

All orders are handled and shipped from our warehouse. Please allow additional processing time during public holidays and promotional sales periods.

We process orders from Monday to Friday. Orders are processed within 3 to 10 business days from the date of purchase and shipped the following day after processing is completed. Please note that we do not ship orders on weekends.

Once your order has been placed, we cannot guarantee cancellation. If you need to make changes to your shipping information, please contact us as soon as possible. Once your order has been processed, we will no longer be able to make any changes.

How Long Will It Take to Receive My Order?

Once your order has been placed, please allow 1 to 3 business days for initial order processing. After this, delivery times will vary depending on your location.

Please note that shipping delays may occasionally occur due to transport disruptions, public holidays, customs processing or other circumstances beyond our control.

Below are the estimated delivery times by destination:

  • Europe: 7 to 14 business days
  • United States: 7 to 15 business days
  • Canada: 7 to 16 business days
  • Central America: 10 to 25 business days
  • Australia / New Zealand: 10 to 26 business days
  • Other Countries: 11 to 30 business days

In exceptional circumstances, an order may take longer than usual to arrive. In such cases, delivery may take up to 40 business days.

If you experience an unusual delay in the delivery of your order, please do not hesitate to contact our customer service team at info@lilyandgracesydney.com. We will be happy to assist you in resolving any issues.

We appreciate your understanding and patience and remain committed to providing you with the best possible shopping experience.

Order Tracking

We will provide you with a tracking number so that you can monitor the status of your order and stay informed about its delivery progress.

Lily & Grace Sydney — Timeless elegance, designed for you.

Website: lilyandgracesydney.com

Contact: info@lilyandgracesydney.com